Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Each assistance request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your ticket or e–mail needs further assistance from an admin, we will timely forward it and leave a note to inform you that your matter is being worked on. If you make use of our Managed Servers package, any of the server administration tasks included there will be completed at a time of your preference.
An Exceptional Technical Support Service
- We will be at your disposal 24/7 to respond to any questions that you may have related to our Online Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. In case you also need support handling server administration tasks, you can have a look at our Managed Servers package, which includes data backup hard drive space, OS updates every week, server monitoring and rebooting procedures, plus installation and troubleshooting services.
An Intuitive Help Area
Our Online Control Panel was pre–installed for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. Most of the instructional articles have video versions that demonstrate all the tasks that you can carry out in a highly illustrative way. You can find all the help articles and the video tutorials in the top right corner of each Online Control Panel section.